Spring in Northern Michigan is a season of rapid momentum. While our equipment is being prepped for the field, a different kind of precision is already at work within our office walls. A successful landscape is more than just a collection of stone and plants. It is an intricate series of moving parts, and our landscape project management begins the moment we answer the phone.
As of January 2026, here are the people dedicated to the logistics of your project.
The Initial Connection
The process typically begins with a call to our front desk. This is where you will meet Chad, our Office Admin. As our first point of contact, he ensures you are connected with the right person to help with your specific needs. Whether he is answering a billing question or getting a new lead into the right hands, Chad makes sure the start of your experience with us is organized and efficient.
Once the initial conversation begins, Kathy, our Design Liaison, becomes the primary point of contact for the planning phase. She helps bridge the gap between a wishlist and a professional plan. Kathy often reminds homeowners that a professional design is the most vital factor in how the finished project turns out. This planning goes beyond aesthetics by addressing the technical health of the property. As our COO and Owner, Douglas, often advises, this means looking at the ground up, as drainage should always be the first consideration of any new landscape. By integrating these technical needs into our design process, we build beauty that survives the Michigan season for years to come.
Related Reading: Our Design Process: A deep dive into how we move a project from a sketch to a site plan
Landscape Project Coordination & Logistics
As the project moves from a concept to a schedule, the “invisible” work of the office becomes the heartbeat of the operation. This stage of landscape project coordination requires significant foresight. Our Office Manager and Owner, Kelsey, reminds homeowners that it is never too early to begin planning for maintenance or new installs. Behind the scenes, she manages the financial health of the company. Her work with accounts payable keeps our resources in place so the company can stay in motion.
While Kelsey manages the books, Chad monitors the practical details that keep us on the road. This includes everything from our office supplies to tracking fuel levels for our fleet so our crews can reach every job site without delay. Even the internal stability of the company plays a role in a successful build. Our HR Director Brady, manages the payroll and support systems that keep our craftsman focused on their work, while Douglas keeps our headquarters running smoothly by handling the maintenance tasks that keep the office functional.
Related Reading: Commercial Spring Maintenance: Practical tips for the season from our maintenance team
Capturing the Result
As the project nears completion, the focus shifts to documenting the transformation. Kirstin, our Marketing Manager, handles everything from social media and print materials to the visual storytelling of our finished estates. She works to show the work as stunningly as it appears in person. By documenting these projects, she helps the next homeowner visualize the potential hidden in their own backyard through our landscape project management process.
Related Reading: Explore our Project Gallery to see some of our favorite Northern Michigan transformations
Beyond the Office
A successful project requires focus and dedication, but we also strongly believe that a healthy work-life balance is what keeps our team at its best. We take pride in the work we do, but we equally value the time we spend away from the office enjoying the unique environment of Northern Michigan. As the snow melts, you will find us reclaiming our favorite local spots to recharge.
For Doug and Kelsey, that means getting back to the water, whether they are heading to the beach, taking the boat out, or hosting a sunset bonfire at Good Harbor. Others take the to the trails. You might find Kathy horseback riding with her best friend, or see Kirstin running the quiet, wooded stretches of the North Country Trail with her dogs. From the local restaurant balconies in Traverse City to Brady taking his final ski runs of the season, our team is as invested in the Northern Michigan lifestyle as the clients we serve.
Partnering with the Right Landscaping Team in Grand Traverse and Leelanau County, MI
When it comes to choosing a landscaping company, selecting a full-service team that understands the local environment can make all the difference. Our staff manages your entire project from the initial design to long-term maintenance so you never have to wonder who is responsible for the next step.
TruNorth Landscaping is proud to offer in-house design, architectural services, expert installation, and year-round maintenance tailored to the unique needs of our Northern Michigan clients. We specialize in the Grand Traverse, Leelanau, and Benzie County areas, only taking on the types of projects we do best. This focus helps us deliver top-tier results from a team that truly listens to your goals.
Whether you are starting from scratch or refreshing a space you already love, choosing the right professionals matters. With TruNorth, you do not have to juggle multiple contractors or wonder who to call when you have a question. Our teams know your project and your vision, and we have the coordination in place to keep your landscape looking great for years to come.
Ready to bring your dream outdoor space to life? Contact us to schedule a consultation with our design team today.
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