After a long winter, you have decided it is time to beautify your outdoor space, but where do you even get started? We have a detailed process we follow here at TruNorth for all new clients. Our goal is to communicate clearly with you and provide you with as much information as possible for you to make your choice. When you reach out to TruNorth, here is what to expect:
1. Call or Message our Office
It all starts with a simple phone call or message! If you call by phone, you will likely speak with our friendly administrative assistant, Jen. Once she has determined that your project seems within our scope of work, she will gather some basic information from you, including your e-mail address, property address, and type of work you are interested in. Usually, Jen can schedule a consultation meeting with one of our sales and design team members right then! We are open Monday-Friday from 8am-5pm, with the exception of all major holidays.
2. Check Your e-mail and Visit Our New Client Website
After your call or message, you will receive an e-mail with the link to our new client website. This site is a tool for our sales and design team to gather information from you AND a tool for you to answer some questions you may have before we even meet. The page contains four different spots you should visit. First, be sure to fill out the design consultation form and the site analysis form. Both of these forms are a quick 5 questions, but they help our team come prepared to the consultation meeting. Next, visit the product inspiration tab. Here you can browse our favorite hardscape materials, an online plant guide, and some of our work. We hope this will help you bring some ideas to our consultation meeting. Finally, visit the frequently asked question tab. This tab has several downloadable files and links that can help answer questions you may have. Remember, the consultation meeting and quote are completely free!
3. Consultation Meeting
A member of our team will either come to your property or you can come visit us at our office. This consultation meeting is really your time to ask questions and tell us all about your dream landscape. Don’t be shy in asking anything from how we construct a retaining wall or what sets us apart from our competition.
4. Site Survey
Using the information you have given us, our designer and sales team members get to work pulling permits, gathering information about your property, finding samples for you to look at and more.
5. Proposal and Plan Meeting
Our designer and sales team members will carefully prepare a quote for you, keeping your budget in mind. They will again come to your home, or you can come to us, and discuss in detail with you the plan and proposal. Proposals can contain budget studies, photos of plants included in the plan, samples of hardscape products, and more. Depending on what type of drawing you are looking for, there may be a fee involved. More complex projects and requests for 3D or color drawings are a few examples of times a fee is charged! This will be discussed with you fully before the drawing phase takes place. Our designers are experts and their time is valuable. If you decide to not sign with us, the drawing is still yours to keep.
6. Final Review and Signed Contract
Once you are pleased with the plans and proposals, you can sign the contract and get on our construction schedule! Usually, we require a deposit so that we can purchase most of the products needed for the install.
Before our installation team arrives, they have met with the designer and sales team and gone over your plans in detail. They have all the tools and equipment they need and are neatly uniformed and arrive in clean branded trucks. You will meet the foreman of your project and any questions or concerns can be brought directly to him. Someone from the sales team will call to check in on how things are going as well. Before our team leaves your home each day, the site will be left clean and safe. At the completion of a project, you will receive any final invoicing, a care package, a review request, and a thank you. All that is left for you to do is enjoy your beautiful new landscape!